DELIVERY & SHIPPING POLICY

For the time being, Gdora.my is only able to fulfill deliveries within Malaysia.

Delivery Timeline & Status

1. Once the order has been placed by the Customer, Gdora will take approximately two (2) to three (3) working days to process before the order will be handed over to our trusted courier partner to be delivered.

2. Estimated delivery timeline as below:

   • Within Peninsular: up to five (5) calendar days

   • Within East Malaysia: up to seven (7) calendar days

3. To check on the delivery status, Customer may refer to the tracking number updated in the order details.

4. Shipping charges and delivery time frame may be subjected to revision from time to time. During campaigns, peak season or any promotional events, order process and delivery time may experience some delay. Customer(s) are encouraged to contact Customer Service Hotline at +6011 5509 1644 for update and further clarification.

In the event that the order(s) are not able to be processed within the time period specified in Order Confirmation email, Gdora will contact Customer via the contact information provided to notify the delay.

Gdora trusted courier partner(s) will ensure the safety of all deliveries. In the case of lost during transition, Gdora will engage with respective courier partner to investigate for clarity and certainty before proceeding with reimbursement to Customer.

Customer is advice to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer required to make the necessary arrangement to ensure that the order(s) is received well.  Gdora and courier partner(s) will not take any responsibility if unattended delivered order(s) with proof of delivery is lost.

If the delivery of the order(s) failed or delayed due to the Customer, including incorrect delivery address provided, the delivery package will be returned to Gdora.  Any request(s) to be re-delivered, additional delivery charges will apply accordingly.

Any lack of conformity in the order at the time of receipt by the Customer such as tampering of the packaging, please contact our Customer Service Hotline at +6011 5509 1644