In the event that the order(s) are not able to be processed within the time period specified in Order Confirmation email, Gdora will contact Customer via the contact information provided to notify the delay.
Gdora trusted courier partner(s) will ensure the safety of all deliveries. In the case of lost during transition, Gdora will engage with respective courier partner to investigate for clarity and certainty before proceeding with reimbursement to Customer.
Customer is advice to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer required to make the necessary arrangement to ensure that the order(s) is received well. Gdora and courier partner(s) will not take any responsibility if unattended delivered order(s) with proof of delivery is lost.
If the delivery of the order(s) failed or delayed due to the Customer, including incorrect delivery address provided, the delivery package will be returned to Gdora. Any request(s) to be re-delivered, additional delivery charges will apply accordingly.
Any lack of conformity in the order at the time of receipt by the Customer such as tampering of the packaging, please contact our Customer Service Hotline at +6011 5509 1644